Section 01
Introduction
Altrude Technologies ("we", "our", or "us") is committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with applications and services developed and operated by Altrude Technologies, including our integration with the WhatsApp Business Platform provided by Meta.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Section 02
Information We Collect
Depending on how our services are used, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Organization or institution
- User account information (where applicable)
WhatsApp Information
When communicating through the WhatsApp Business Platform, we may process:
- WhatsApp phone number
- Message delivery status
- Message timestamps
- Message identifiers
- Template message information
- Customer support conversations (where applicable)
We do not access or collect information beyond what is necessary to provide our services.
Section 03
How We Use Your Information
We use your information to:
- Send transactional notifications through WhatsApp
- Deliver service-related communications
- Verify user identity where necessary
- Provide customer support
- Improve our products and services
- Maintain security and prevent fraud
- Comply with legal and regulatory obligations
We do not sell your personal information.
Section 04
Legal Basis for Processing
Where applicable, we process personal information based on one or more of the following:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
Section 05
Data Sharing
We may share information with trusted service providers that help us operate our services, including:
- Meta Platforms, Inc. (WhatsApp Business Platform)
- Cloud hosting providers
- SMS or communication providers (when applicable)
- Payment providers (where applicable)
These providers only receive the information necessary to perform their services. We may also disclose information if required by law or governmental authorities.
Section 06
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, it is securely deleted or anonymized.
Section 07
Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption where appropriate
- Secure servers
- Access controls
- Authentication mechanisms
- Regular security monitoring
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
Section 08
Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Request a copy of your data
Requests may be submitted using the contact details in Section 13 below.
Section 09
Third-Party Services
Our services integrate with third-party platforms, including the WhatsApp Business Platform operated by Meta. Your use of WhatsApp is also governed by Meta's own Privacy Policy and Terms of Service.
Section 10
Children's Privacy
Our services are not intended for children under the age required by applicable law without appropriate parental or guardian consent. We do not knowingly collect personal information from children.
Section 11
International Data Transfers
Your information may be processed or stored in countries outside your country of residence. Where required, appropriate safeguards will be implemented to protect your information.
Section 12
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this page regularly to stay informed about how we protect your information.
Section 13
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact us: